Monitoring - Customers should now be able to log into the Cyber Protect control panel but will be unable to see space usage statistics.
Sep 03, 2024 - 17:20 BST
Investigating - Some customers are experiencing 500 errors when attempting to log into the Cyber Protect control panel. Our engineers are aware of this issue and are working on it as a priority.
Aug 27, 2024 - 14:26 BST
Control Panels Operational
90 days ago
98.99 % uptime
Today
Control Panel Operational
90 days ago
97.98 % uptime
Today
CloudNX Control Panel Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Webmail Interface Operational
90 days ago
99.98 % uptime
Today
Standard Email Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange Email Operational
90 days ago
99.98 % uptime
Today
Sending Mail Operational
90 days ago
100.0 % uptime
Today
Receiving Mail Operational
90 days ago
100.0 % uptime
Today
Mailbox Control Panel Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Registries ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
SSL Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
90 days ago
99.87 % uptime
Today
Website Builders ? Operational
90 days ago
100.0 % uptime
Today
Webhosting Operational
90 days ago
100.0 % uptime
Today
WordPress Hosting Operational
90 days ago
99.37 % uptime
Today
MSSQL Operational
90 days ago
100.0 % uptime
Today
MySQL Operational
90 days ago
100.0 % uptime
Today
Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal ? Operational
90 days ago
100.0 % uptime
Today
Cloud Servers Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers ? Operational
90 days ago
100.0 % uptime
Today
Virtual Private Servers ? Operational
90 days ago
100.0 % uptime
Today
Office Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Ecommerce Operational
90 days ago
100.0 % uptime
Today
Ecommerce Website Builder Operational
90 days ago
100.0 % uptime
Today
eShop Builder Operational
90 days ago
100.0 % uptime
Today
Online Marketing Operational
90 days ago
100.0 % uptime
Today
Marketing Radar Suite ? Operational
90 days ago
100.0 % uptime
Today
Backup and Storage Degraded Performance
90 days ago
97.03 % uptime
Today
Cyber Protect Degraded Performance
90 days ago
97.03 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Customer Services Operational
90 days ago
99.97 % uptime
Today
Support Sites Operational
90 days ago
100.0 % uptime
Today
Phone Systems Operational
90 days ago
99.88 % uptime
Today
Chat Support Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Account Administration Operational
90 days ago
100.0 % uptime
Today
Credit Card Additions and Updates Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CloudNX Cloud and VPS Maintenance Sep 16, 2024 07:00 - Sep 21, 2024 00:00 BST
We are performing essential maintenance on some of our CloudNX Cloud and VPS servers, during this we expect there to be around 3 minutes of downtime per server. This does not apply to our VPS Edition 2 or Legacy VPS.
Posted on Sep 05, 2024 - 10:03 BST
Database Maintenance - Wordpress Sep 17, 2024 23:00 - Sep 18, 2024 01:00 BST
We are performing essential maintenance to a a small number of MySQL database servers overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance each server may be unavailable for around an hour within the duration of this change.
Posted on Sep 13, 2024 - 15:58 BST
Past Incidents
Sep 15, 2024

No incidents reported today.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024
Completed - The scheduled maintenance has been completed.
Sep 12, 22:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:00 BST
Scheduled - We will be upgrading our support system on the 12th of September between 10pm and 10:45pm. During this time our support system software and websites (help.fasthosts.co.uk and resellers.fasthosts.co.uk) will not be accessible.

During this time customers will be unable to view the support sites, check their incident history or create new support tickets.

Sep 4, 09:51 BST
Sep 11, 2024
Completed - The scheduled maintenance has been completed.
Sep 11, 23:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be around a 5 minute period where the the editor and sites will be unavailable.
Sep 9, 10:03 BST
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.